REFUND POLICY

This Refund Policy (“Policy”) sets forth the terms and conditions governing the refund process for Users have funded their account balance on SMS2MAX.COM (“Service”, “Site”). By initiating a payment transaction to fund your balance, you confirm that you have read, understood, and agreed to this Policy.

 

1.     Refund Conditions

1.1.  You have the right to request a refund, provided that the funds in question have not been fully used to pay for services.

1.2.  Refunds are made in the same currency as the original payment.

1.3.  The actual refund amount is calculated by converting USD into the currency used for the original payment, based on the exchange rate on the refund date. We do not reimburse any differences in value caused by currency exchange rate fluctuations between the time of payment and the time of refund.

1.4.  If the refund is processed through a payment intermediary (payment system, exchange platform, etc.), we are not responsible for any possible delays, technical issues, or fees charged by such intermediary during the refund process.

1.5.  If the payment was made by credit card, the refund will be issued only to the same card. We are not responsible for the time it takes for funds to appear in your account, as this depends on the issuing bank and payment systems. For any inquiries regarding crediting timeframes, please contact your bank directly.

1.6.  If part of the funds from your balance has already been used to receive services, only the unused portion is eligible for a refund.

1.7.  All refund requests are reviewed individually within seven (7) business days from the date the User’s inquiry is received at [email protected].

 

2.     Refund Request Procedure

2.1.  To request a refund, you must send an email to [email protected] with the subject line “Refund Request”. The email must include: the date and amount of payment, payment method and currency, reason for the refund, and payment details for the refund transfer. A payment receipt or another document confirming the transaction must be attached to the email.

2.2.  We may request additional documents to verify the payment and confirm the payer’s identity. If such documents are not provided, we reserve the right to deny the refund.

2.3.  Refunds are issued only to the same payment details from which the original payment or balance top-up was made.

If a refund to those same payment details is not possible, or you request that it be transferred to alternative payment details, you must provide a detailed explanation and, if necessary, additional documentation confirming that you are the holder of those payment details. The decision to process a refund to alternative payment details is made by the Service Administration on a case-by-case basis.

2.4.  We are not responsible for the inability to refund in cases of loss of access to the payment card or wallet, errors in entered payment details, or lack of sufficient information to identify the payment.

 

 

 

 

3.     Fees and Deductions

3.1.  The amount refunded to the User may be lower than the total amount paid, as we reserve the right to deduct actual expenses incurred in processing both the original payment and the refund transaction. These expenses include, but are not limited to: bank fees, payment system or intermediary commissions, transaction handling costs, and other financial expenses necessary to complete the refund.

3.2.  Bonuses, discounts, and other promotional incentives are not refundable in cash and are voided upon refund.

 

4.     Limitations and Exceptions

4.1.  Refunds are not provided in the following cases:

•        the service has been fully provided (or activated) in the proper manner;

•        the User has intentionally violated the Terms of Use of the Service or acted in bad faith, including but not limited to submitting repeated or unjustified refund requests.

4.2.  In cases of detected fraud, violation of financial regulations, or use of the Service for unlawful purposes, the Service Administration reserves the right to suspend or cancel any pending refunds of unused funds. Refunds in such cases will not be processed, regardless of the remaining balance.

 

5.     Final Provisions

5.1.  This Policy forms an integral part of the Terms of Use of the Service.

5.2.  The Service Administration reserves the right to amend this Policy at any time without prior notice to Users.

5.3.  Any disputes arising out of or relating to this Policy shall be resolved through negotiation. If an agreement cannot be reached, the dispute shall be submitted to the competent court at the place of registration of the Service Administration.